Privacy Policy

Last updated: 14 August 2025 08. 2025.

This Privacy Policy explains how the dental clinic Dr Ljevo, located at Džemala Bijedića 160i, Sarajevo, processes and protects your personal data in accordance with the Law on the Protection of Personal Data of Bosnia and Herzegovina and the General Data Protection Regulation (GDPR).

1. Data we collect

We may collect the following personal data:

• First and Last name
• Phone number
• E-mail address
• IP address

2. How we collect data

We collect data through:

• The contact form on our website www.drljevo.ba
• Phone calls

3. Purpose of data processing

We use your data exclusively for:

• Scheduling and confirming dental appointments
• Responding to your inquiries

4. Data sharing

We do not sell, rent, or disclose your data to third parties, except in the case of:

• Cooperation with IT support providers, and only to the extent necessary to maintain the functionality of our website and communication systems

5. Use of cookies and analytics tools

Our website uses Google Analytics to track visits for statistical purposes and to improve user experience. Google Analytics may collect data such as your IP address, device type, and browser. More information about Google Analytics cookies can be found at: https://policies.google.com/privacy

6. Data retention period

Data provided via the contact form is stored permanently unless you explicitly request its deletion.

7. Your rights

In accordance with applicable laws, you have the right to:

• Request access to your data
• Correct or update your data
• Request deletion of your data
• Restrict the processing of your data
• Object to the processing of your data

To exercise your rights, you can contact us via email at drljevo@gmail.com or by phone at +387 62 679 212.

8. Data security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy. All changes will be published on our website with the date of the last update.